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Cancellation Policy

📅 Rusko Booking Policy At Rusko, we aim to make booking simple, flexible, and reliable. This policy applies to both Home Care Plans and One-Off Services. 🏡 Home Care Plans Services are scheduled on a recurring basis with an agreed day and time window. Exact arrival times may vary. You must ensure safe access to your property. If we cannot gain access, the visit may be treated as missed. Rescheduling: Minimum 48 hours’ notice required. Less than 48 hours’ notice or no access may result in the visit being forfeited. Plans are based on scheduled services, not individual visit usage. Add-on services can be booked anytime, subject to availability. 🧼 One-Off Services Bookings are confirmed once a time slot is agreed and payment/deposit (if required) is received. We provide arrival windows, not exact times. You must ensure access at the agreed time. Failure to do so may be treated as a late cancellation. 🔄 Cancellations Home Care Plans: 48+ hours: Reschedule allowed <48 hours: Visit may be forfeited One-Off Services: 48+ hours: No charge 24–48 hours: Up to 50% charge <24 hours or no access: Up to 100% charge 🌦️ Weather Weather-dependent services (e.g. gardening, windows) may be rescheduled at no cost. ⏱️ Service Scope Services are based on standard property sizes and conditions. If additional time/work is required, we may adjust the scope or agree an additional charge. 💳 Payments Plans are paid monthly in advance. One-off services are paid upfront or on completion. 🔧 Satisfaction Please report any issues within 24 hours and we will work to resolve them. 🤝 Our Promise We aim to be reliable, flexible, and easy to deal with. If you need help, just get in touch.

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