Rusko Membership Agreement

Rusko Membership Agreement

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1. Overview

This agreement outlines the terms of your Rusko membership, which provides a bundled home services package delivered on a recurring basis.

 

2. Membership Model

Your membership provides:

• A scheduled programme of services

• Priority access to bookings

• Discounted additional services

Membership is a managed service, not a pay-per-hour arrangement.

 

3. Payments

• Memberships are billed monthly

• Payments must be made in advance

• Missed payments may result in suspension

 

4. Minimum Term

Membership subscriptions shall be based on the following:

• Minimum term: 3 months

• Post minimum term: rolling monthly

 

5. Fair Usage

Membership includes reasonable use of services.

This means:

• Services are delivered as part of a structured schedule

• Excessive or repeated ad-hoc requests may be limited

• Micro-service tasks are quick, low-complexity only

 

6. Scheduling

• Services are scheduled by Rusko

• Dates may vary to optimise local routing

• Customers cannot demand fixed time slots

 

7. Service Delivery

• Services are outcome-based

• Time spent may vary

• Results depend on property condition

 

8. Pausing / Cancelling

• 30 days notice recommended

• No refunds for partially used months

 

9. Access

Failure to provide access may result in:

• Missed visit charges

• Delayed services

 

10. Changes to Membership

Rusko may:

• Adjust services

• Improve plans

• Update pricing (with notice)