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Privacy Policy

Rusko Services – Privacy Policy

1. Introduction

This Privacy Policy explains how Rusko Services (“we”, “our”, “us”) collects, uses, stores, and protects your personal data when you:

  • Visit our website

  • Book services

  • Become a member

  • Contact us

We are committed to protecting your privacy and complying with the **UK General Data Protection Regulation and the Data Protection Act 2018.

 

2. Who We Are

Rusko Services is a provider of home services including cleaning, gardening, exterior maintenance, vehicle care, handyman, and convenience services.

Data Controller: Rusko Services
Contact Email: sam.mathie@ruskoservices.com
Phone: 0800 334 5878

 

3. What Data We Collect

3.1 Personal Information

  • Name

  • Address

  • Email address

  • Phone number

 

3.2 Service Information

  • Property details relevant to service delivery

  • Access instructions (e.g. gates, alarms, pets)

  • Booking history and preferences

 

3.3 Payment Information

  • Billing details

  • Payment status

We do not store full card details, these are handled securely by third-party payment providers.

 

3.4 Website Usage Data

  • IP address

  • Browser type

  • Pages visited

  • Cookies (see Section 11)

 

4. How We Use Your Data

We use your data to:

  • Deliver and manage services

  • Schedule visits and optimise routes

  • Process payments

  • Communicate with you

  • Improve our services and customer experience

  • Comply with legal and regulatory obligations

 

5. Legal Basis for Processing

Under UK GDPR, we rely on:

  • Contract – to deliver booked services

  • Legitimate Interest – to manage and improve our operations

  • Legal Obligation – for compliance (e.g. accounting records)

  • Consent – for marketing communications

 

6. Sharing Your Data

6.1 Service Providers

We may share data with trusted providers such as:

  • Payment processors

  • CRM / scheduling systems

  • Website hosting providers

 

6.2 Enhanced Partner Sharing (Trades & Specialists)

As Rusko expands, we may introduce trusted third-party partners to deliver specialist services. Where this applies:

  • We will only share the minimum necessary information

  • Partners will only use your data to deliver the agreed service

  • All partners are expected to comply with data protection laws

You will always be aware when a third-party partner is involved.

 

7. CCTV & Property Access Clause

When delivering services at your property:

  • Our staff may operate in environments where CCTV, video doorbells, or recording devices are in use

  • By using our services, you acknowledge that such devices may record activity during visits

We ask that:

  • CCTV is used responsibly and in line with applicable laws

  • Customers inform us of any recording devices where appropriate

 

Our Responsibility

  • We respect your privacy and property at all times

  • Our staff are trained to behave professionally and appropriately

  • Any concerns regarding conduct should be reported to us immediately

 

8. Staff & Contractor Data Handling

We take the security of your personal data seriously when accessed by our team.

Our Approach Includes:

  • Staff and contractors only access data necessary for their role

  • All team members are trained in data protection and confidentiality

  • Access to systems is controlled and monitored

Third-Party Contractors

Where external contractors are used:

  • They are carefully selected and vetted

  • They are required to handle data securely and confidentially

  • They must only use data for the purpose of delivering services

 

9. Data Retention

We retain data only as long as necessary:

  • Customer records: up to 6 years (legal/accounting purposes)

  • Marketing data: until you unsubscribe

  • Website data: as per cookie settings

 

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict or object to processing

  • Request data portability

You may also lodge a complaint with the Information Commissioner's Office (ICO).

 

11. Cookies

We use cookies to:

  • Improve website functionality

  • Analyse usage

  • Enhance user experience

You can manage cookies via your browser settings.

 

12. Marketing Communications

We may contact you with offers or updates if:

  • You have opted in, or

  • You are an existing customer

You can unsubscribe at any time.

 

13. Data Security

We use appropriate technical and organisational measures to protect your data, including:

  • Secure systems and platforms

  • Controlled access to data

  • Use of trusted providers

 

14. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

 

15. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

 

16. Contact Us

Rusko Services
info@ruskoservices.com
0800 334 5878

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